Return & Replacement Policy

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At Petnixor, customer satisfaction is important to us. Please read our Return & Replacement Policy carefully before making a purchase.

1. Eligibility for Return or Replacement

• Requests must be initiated within 5 days of product delivery.

• Items must be unused, unwashed, undamaged, and in original packaging.

• Proof of purchase is required.

2. Replacement Policy

We offer replacement in the following cases:

• Damaged product received

• Defective or non-functional item

• Incorrect item delivered

📌 Replacement requests must be raised within 5 days of delivery with clear images or video proof.

3. Return & Refund Policy

• If a replacement is not available, a refund will be issued.

• Refunds are processed after product inspection and approval.

• Shipping charges are non-refundable, except in cases of defective or incorrect items.

4. Non-Returnable Items

The following items are not eligible for return or replacement:

• Hygiene or grooming products (if opened)

• Personalized or customized items

• Clearance or final-sale items

• Products damaged due to misuse or improper handling

5. Dropshipping Disclaimer

• As Petnixor operates on a dropshipping model, returns may need to be shipped directly to the supplier.

• Replacement or refund timelines may vary depending on supplier response.

6. How to Request a Return or Replacement

1. Contact us via our Contact Us page within 5 days of delivery

2. Provide order number and issue details

3. Attach images/videos showing the problem

4. Our team will review and respond within 2–3 business days

7. Refund Processing Time

• Approved refunds will be processed to the original payment method.

• Refund timelines depend on the payment provider and may take 5–10 business days.

8. Order Cancellation

• Orders can only be canceled before shipment.

• Once shipped, cancellation is not possible.

9. Policy Changes

Petnixor reserves the right to update this policy at any time. Changes will be effective immediately upon posting.

10. Contact Us

For any return or replacement queries, please contact us through our Contact Us page.